{"id":63292,"date":"2024-03-25T10:18:10","date_gmt":"2024-03-25T10:18:10","guid":{"rendered":"https:\/\/pr.asianetpakistan.com\/?p=120938"},"modified":"2024-03-25T10:18:10","modified_gmt":"2024-03-25T10:18:10","slug":"zoom-unveils-ai-powered-collaboration-platform-zoom-workplace-to-reimagine-teamwork","status":"publish","type":"post","link":"https:\/\/southafricavoice.com\/zoom-unveils-ai-powered-collaboration-platform-zoom-workplace-to-reimagine-teamwork\/","title":{"rendered":"Zoom unveils AI-powered collaboration platform, Zoom Workplace, to reimagine teamwork"},"content":{"rendered":"<ul type=\"disc\">\n<li><em>Zoom Workplace, the new AI-powered collaboration platform, helps reimagine teamwork, facilitate connections, and improve productivity \u2014 all within the Zoom experience users trust and love<\/em><\/li>\n<li><em>Zoom announces 40 new innovations, including new\u00a0<\/em><em>Zoom AI Companion features for Zoom Phone, Team Chat, Events, and Contact Center, and its expansion to include Ask AI Companion, which works across the platform to help employees make the most of their time<\/em><\/li>\n<li><em>New Zoom Contact Center innovations include additional digital channels, enhanced AI features, insights, and additional integrations to help businesses strengthen customer relationships and empower agents<\/em><\/li>\n<\/ul>\n<p>ORLANDO, Fla., March 25, 2024 (GLOBE NEWSWIRE) &#8212; Today\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DVBN9svuNw7YwzEp7eYmICg-jq0iaWORfF5xkvVAnCQIvq9W4TCcTwgBePzTMo-9hwQsYZC2kfTGg9oVefHBsthV91jxJow3dh0XNS8d053M%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw3d3mSTaMTdlk0e9QRLI_q1\"  rel=\"nofollow noopener noreferrer\"><u>Zoom Video Communications, Inc.<\/u><\/a>\u00a0(NASDAQ: ZM) announced Zoom Workplace, its AI-powered, open collaboration platform, and introduced new AI Companion expansions to help reimagine teamwork. Zoom\u2019s latest products and features, including new AI Companion features for Zoom Phone and extended capabilities with Ask AI Companion, a refreshed look within the Zoom app, and more, will provide its customers with the all-in-one AI-powered platform they need to power modern work. Zoom also announced customer experience enhancements to Zoom Contact Center, so businesses can strengthen customer relationships and leverage real-time AI-powered insights to improve live agent engagements.<\/p>\n<p>\u201cWe have seen the positive impact that Zoom AI Companion has had on our business and our customers, transforming how we work by freeing up precious time for collaborative teamwork,\u201d said Smita Hashim, chief product officer at Zoom. \u201cZoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love.\u201d<\/p>\n<p>Drive Impact with AI Companion<\/p>\n<p>Zoom continues to elevate AI within its platform, helping users harness their productivity directly within their existing workflows, enhancing employees\u2019 skills, and empowering teams to focus their time where it matters. Zoom\u2019s latest AI Companion innovations will include Ask AI Companion, an enhancement of the digital assistant that will help users prepare for their workday across Zoom Workplace, plus AI Companion for Zoom Phone and additional capabilities for Team Chat and Whiteboard. All AI Companion features will continue to be included at no additional cost with the paid services in eligible Zoom user accounts.<\/p>\n<p><strong>Ask AI Companion<\/strong>\u00a0will provide a new way to interact with AI Companion across the Zoom platform. Users can enhance their productivity and be better prepared for their workday with Ask AI Companion, which will gather, synthesize, and share information from Zoom Meetings, Mail, Team Chat, Notes, Docs, and more. Ask AI Companion will also help prepare users for and recap meetings, show relevant action items, draft agendas, and summarize chat and email threads, as well as documents. In a later release after the initial launch, Ask AI Companion will be able to pull relevant content from select third-party applications (if the customer chooses to enable them) to be even more helpful.<\/p>\n<p><strong>Zoom Phone<\/strong>\u00a0is now boosted with AI Companion capabilities to help make calls and follow-up more productive. With AI Companion in Zoom Phone, users can request a\u00a0<strong>post-call summary and next steps<\/strong>, so they can focus on the conversation instead of taking notes. If they miss an important call,\u00a0<strong>voicemail prioritization<\/strong>\u00a0helps elevate urgent messages, moving them to the top of the queue, and\u00a0<strong>voicemail task extraction<\/strong>\u00a0delivers tasks from voicemails to help users understand the next steps without listening to every voicemail.\u00a0<strong>Team SMS thread summary<\/strong>\u00a0also provides a concise overview of Team SMS threads in PowerPack, so users can quickly catch up after stepping away.<\/p>\n<p>Other AI Companion innovations across the platform will include new Team Chat and Whiteboard capabilities. In\u00a0<strong>Team Chat<\/strong>, AI Companion now helps users save time with smart scheduling that automatically detects the intent for a meeting in chat and suggests a meeting time, and in the future will provide sentence completion and will expand to support 38 languages (in preview) for the chat compose and thread summary features.\u00a0<strong>Zoom Whiteboard\u00a0<\/strong>users are now able to generate and refine whiteboard flowcharts and mind maps using a simple prompt to kick-start ideation and creativity. For more information about AI Companion innovations, visit the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DVBN9svuNw7YwzEp7eYmICjdlY4q1JKCWOnGiLLxfvGSpRLm38vwfLbGthM20Rin23OMDmPKVf8tR9NSWnU8iQWhrHEHUny7rzlqRdjyvoEAowVOVVtQu3WXUoLKzGnYl&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw11Pj8vY-un6YmHjqf7mJOO\"  rel=\"nofollow noopener noreferrer\"><u>Zoom blog<\/u><\/a>.<\/p>\n<p>Reimagine Teamwork with Zoom Workplace<\/p>\n<p><a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DVBN9svuNw7YwzEp7eYmICjaaFTFPpgJrqRn59JqKi9HsZQRDewTYmRa7SG5YJvsWkLVqfPAtvWEOPOo2pHiahQ9JwRZflukFNN-TfkfRACo%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw0I5XTnsua9Dajg_lrwMyRA\"  rel=\"nofollow noopener noreferrer\"><strong><u>Zoom Workplace<\/u><\/strong><\/a>, the company\u2019s AI-powered collaboration platform, will deliver new innovations to help businesses reimagine teamwork, facilitate connections, improve productivity, and optimize flexible work experiences. Zoom Workplace will elevate the Zoom experience with Zoom AI Companion so that all employees within a company can be more productive, collaborate better, and enhance their skills.<\/p>\n<p>Zoom Workplace will continue to be an open platform that enables customer choice. Zoom\u2019s APIs, SDKs, and over 2,500 integrations in the Zoom App Marketplace make it easy for customers to integrate Zoom into existing tech or integrate users\u2019 favorite apps into Zoom.<\/p>\n<p>With the introduction of Zoom Workplace, Zoom is unveiling a refreshed user experience with more choices, including the ability to choose from four color themes within the Zoom app, so users can make the app their own. Hosts will also have the opportunity to add customized virtual meeting backgrounds to tailor the feel or focus of the meeting.<\/p>\n<p>\u201cWith Zoom, there aren\u2019t any challenges with implementing complex tools, so we can focus on engaging our employees and collaborating on the work that matters,\u201d said Diofanto Rosales, vice president of digital workplace and IT infrastructure at Flex. \u201cZoom Workplace will bring all our essential work tools together in a single app, making it easier than ever to get work done.\u201d<\/p>\n<p>For\u00a0<strong>Zoom Meetings<\/strong>, users will see a new\u00a0<strong>Meetings tab<\/strong>\u00a0within the Zoom app that will allow users to collaborate before, during, and after meetings. It will support traditional calendar views and will serve as the central place for agendas, recordings, and other shared assets such as documents, plus AI Companion smart recordings and meeting summaries. Last year Zoom introduced\u00a0<strong>continuous meeting chat<\/strong>, which helps users continue chat conversations so collaboration can continue outside of meetings asynchronously and throughout the life of a project. With the new Meetings tab, users will be able to access continuous meeting chats from the Meeting card before and after the meeting.<\/p>\n<p>During meetings, the new\u00a0<strong>multi-speaker view<\/strong>\u00a0will automatically adapt the video layout to highlight active speakers to help attendees follow the discussion more easily. AI-powered\u00a0<strong>portrait lighting<\/strong>\u00a0will help illuminate users\u2019 faces in poor lighting, and\u00a0<strong>generative AI virtual backgrounds<\/strong>\u00a0will allow users to create custom backgrounds.<\/p>\n<p>Additional new features for Meetings will include a<strong>\u00a0customizable toolbar\u00a0<\/strong>that will allow users to pin their most-used features,\u00a0<strong>multi-share<\/strong>, which will allow multiple participants to share their screens and documents, whiteboards, and notes simultaneously, and\u00a0<strong>document collaboration\u00a0<\/strong>that will provide the ability to select documents, streamline document access permissions, and co-edit right from meetings with documents from third-party apps.<\/p>\n<p>In\u00a0<strong>Zoom Team Chat<\/strong>, asynchronous communication will be boosted by\u00a0<strong>Team Chat tabs<\/strong>\u00a0that will help users stay organized by keeping channel-related assets like links, whiteboards, and resources in a single view,\u00a0<strong>shared spaces\u00a0<\/strong>that provide a shared grouping of channels to help users better organize conversations and improve discoverability of relevant project or team-based topics, and\u00a0<strong>workflow automation<\/strong>, a powerful, no-code workflow engine, will be easily configurable to automate business tasks in Team Chat.<\/p>\n<p>For hybrid and onsite organizations, navigating the office will be easier than ever with the introduction of a\u00a0<strong>Workspaces tab<\/strong>, providing access to\u00a0<strong>Workspace Reservation\u00a0<\/strong>with<strong>\u00a0wayfinding\u00a0<\/strong>and\u00a0<strong>Visitor Management<\/strong>\u00a0directly from the Zoom Workplace app. To help make meetings more inclusive,\u00a0<strong>Zoom Rooms<\/strong>\u00a0will include the option to enable new\u00a0<strong>smart name tags<\/strong>, which will be able to automatically apply name tags to people in a Zoom Room during a meeting.<\/p>\n<p>When one screen isn\u2019t enough, users will be able to expand Zoom Rooms with a companion device for an additional screen to collaborate with audio and video. For\u00a0<strong>Workvivo\u00a0<\/strong>customers, a new integration with Zoom Rooms will provide the ability to instantly broadcast important updates, news, and events to employees using\u00a0<strong>Workvivo TV<\/strong>\u00a0with certified devices for Zoom Rooms.<\/p>\n<p>\u201cBusinesses are looking for AI-powered solutions that will help them move the dial by boosting employee productivity and team collaboration,\u201d said Zeus Kerravala, Principal Analyst at ZK Research. \u201cZoom\u2019s newest innovations, including its release of Zoom Workplace and Ask AI Companion, demonstrate its commitment to deploying AI that is intuitive and effective across one platform to improve productivity and collaboration.\u201d<\/p>\n<p>At launch, Zoom One bundles will be rebranded as Zoom Workplace bundles, giving new and existing customers simple pricing for Zoom\u2019s different offerings. For more information about Zoom Workplace, visit the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DVBN9svuNw7YwzEp7eYmICrjI7VoEB-Zw7nGx5tp-eHFNLQE_HJa7KHGvRuzy_bu_W7YQBAZPhrdlFz4BQQEjhGCk90l1g66hrkeuG4YXTNubnGi3fpHXttz5VCATlEaF&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw3PfIksmduPdLr_APl-Qjkv\"  rel=\"nofollow noopener noreferrer\"><u>Zoom blog<\/u><\/a>.<\/p>\n<p>Strengthen Customer Relationships with Zoom Business Services<\/p>\n<p>Zoom\u2019s business services include AI-powered solutions for marketing, customer care, and sales. Tightly integrated with Zoom Workplace, Zoom Business Services empower customer-facing employees to provide exceptional experiences throughout the customer lifecycle.<\/p>\n<p>Zoom Contact Center already includes AI Companion for Contact Center at no additional cost. Further real-time capabilities available with AI Expert Assist include intelligently retrieving and suggesting the best responses from a curated set of knowledge bases, customer relationship management (CRM) systems, and other systems of record. Now supervisors are getting even more AI Companion for Contact Center capabilities. Supervisors now have visibility into their agents\u2019 live engagements with real-time customer sentiment, live transcriptions, and conversation summaries from a single dashboard to help them better manage agents and easily identify when they need to provide assistance.<\/p>\n<p>In\u00a0<strong>Zoom Contact Center<\/strong>, businesses can now expand their digital communication channels to include\u00a0<strong>WhatsApp and inbound email<\/strong>, giving customers more flexibility and choice, and making it easier for agents to engage and respond to customers.<\/p>\n<p>Agents will benefit from\u00a0<strong>custom app integration<\/strong>\u00a0with Zoom\u2019s open and flexible framework that allows teams to build apps from proprietary or third-party data sources that surface relevant customer information directly within the agent desktop, which reduces toggling between apps and allows for personalization and faster resolutions. Agents will also benefit from deep integration with Zoom Workplace, which will allow them to seamlessly direct transfer customers with AI-generated engagement summaries to back-office experts using Zoom Phone Power Pack, enabling seamless escalations and helping reduce handling time.<\/p>\n<p>Zoom Contact Center and Zoom Phone will also offer an\u00a0<strong>integration with PCI Pal<\/strong>\u00a0to enable secure capture of payment data, including PCI attestation of compliance (AOC). Also, Zoom Contact Center customers now have the ability to store certain data locally in Zoom\u2019s EU data center, designed to meet the data storage needs of EU-based customers.<\/p>\n<p>Revenue organizations who use\u00a0<strong>Zoom Revenue Accelerator<\/strong>\u00a0can now enhance their customer conversations with\u00a0<strong>deal memos<\/strong>, which will provide a brief summary of a conversation and an analysis of its impact on the possibility of winning a deal. Coming soon, a built-in\u00a0<strong>automated scorecard<\/strong>\u00a0will help improve sales outcomes by creating scorecards that rate customer interactions and provide actionable feedback.<\/p>\n<p>For marketing professionals,\u00a0<strong>Zoom Events\u00a0<\/strong>enhancements amplify their hybrid events to help make them more engaging. With new\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DTdF8uJ58ZsdYZuNQS5y3ZC2pZ2GngLuhSNPEBKRBMfofJ7XOuWK7-9NbvfReBztdJN7WeqmwxVIUMl-Ze_Dkc7p2qAJxPzd7eO7ip0VI25hvNxk6DvRAHv9lecnbgQ0GZURqcGaXvz3CwjGuu7Z3_X2P30GQbniAHxOIAhhn0PA%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw0Fbr6rKdzz_5aTYzc0As0r\"  rel=\"nofollow noopener noreferrer\"><strong><u>AI Companion image generation<\/u><\/strong><\/a>, hosts can now create custom images based on a simple text prompt for event registration pages, virtual backgrounds, and marketing emails. To help bridge the gap between hybrid events and in-person events, the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DTzxteGZzkV0gEj4m0Gna0oZM-zp0JkFMtiZ7Oe-27WfU6qFBWF4gOCnnbv1dMxhZIbgn0XQVKFapHO9RMqP-wiZoSt8Ixfy_D_PoFtR2fupQQdHPBRBBU8lHi7Fod8GXH7I8rbkWn-CJ6iBf0P-ooAk9EksepjU_RAc15VRDVRY%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw1QnUVV1_anjLzP5th5FWBe\"  rel=\"nofollow noopener noreferrer\"><strong><u>Swoogo integration for Zoom Events<\/u><\/strong><\/a>\u00a0allows event professionals to reach broader audiences. For more information about Zoom\u2019s business services innovations, visit the\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DVBN9svuNw7YwzEp7eYmIClST4cntrLfJlq7Ur9p0RDgT6QMTyzL5ns7frATJypk4XHCjMO6ljJpaLTh9PtYrTqfMP96AjGRreLcMvwGm2V73PQcZF5YMo9GgceBdnu9DiHnDueNU3SHk4LQmukPSfEExeX3qwbLCv4X3Db4RE9E%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw1o3vK1WTON9BgT23z-39ok\"  rel=\"nofollow noopener noreferrer\"><u>Zoom blog<\/u><\/a>.<\/p>\n<p>Newly announced products and features are expected to roll out over April and May. Some features and products may not be available for all regions and industry verticals at launch.<\/p>\n<p><strong>About Zoom<\/strong><\/p>\n<p>Zoom\u2019s mission is to provide one platform that delivers limitless human connection. Zoom Workplace \u2014 the company\u2019s AI-powered, open collaboration platform built for modern work \u2014 will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom\u2019s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at\u00a0<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.globenewswire.com\/Tracker?data%3DSMEN43PFpYATs3bWJn0CXVopF5I6ma2XPkupUXHlpmSsPb5yMziWYRBWT-GHJ3hU0k1vx-JfI4JolVX8k-ADtQ%3D%3D&amp;source=gmail-html&amp;ust=1711448226330000&amp;usg=AOvVaw2yRNukocPlma34zeQYXgKV\"  rel=\"nofollow noopener noreferrer\"><u>zoom.com<\/u><\/a>.<\/p>\n<p><strong>Zoom Public Relations<\/strong><br \/>\nLacretia Nichols<br \/>\n<a href=\"mailto:press@zoom.us\"  rel=\"noopener noreferrer\">press@zoom.us<\/a><\/p>\n<p style=\"text-align: center;\">GlobeNewswire Distribution ID 9078519<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoom Workplace, the new AI-powered collaboration platform, helps reimagine teamwork, facilitate connections, and improve productivity \u2014 all within the Zoom experience users trust and love Zoom announces 40 new innovations, including new\u00a0Zoom AI Companion features for Zoom Phone, Team Chat, Events, and Contact Center, and its expansion to include Ask AI Companion, which works across [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[165,205,166],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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