The National Hajj Commission of Nigeria (NAHCON) has enjoined pilgrims to promptly lodge complain with regards to poor services offered to them in Madina and Makkah.<\/P>
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The Chairman, NAHCON, Alhaji Zikrullah Hassan, said this in a statement by Mrs Fatima Usara, Assistant Director, Public Affairs of the commission on Tuesday.<\/P>
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\u201cNAHCON enjoins any pilgrim with complain over poor services rendered, whether in poor catering services, transportation, sanitation and other unsatisfactory service delivery, to lodge their complains through NAHCON\u2019s Madinah and Makkah coordinators.<\/P>
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\u201cThis will ensure prompt response to such grievances and be addressed immediately.<\/P>
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\u201cNAHCON will not hesitate in taking necessary action where there is an obvious infraction on welfare of its pilgrims.<\/P>
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\u201cThe commission will ascertain such claims and stipulate the right penalties for the defaulters as agreed in the contract award terms,\u201d he said.<\/P>
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The Chairman gave the assurance that commission would not compromise Nigerian pilgrims\u2019 satisfaction at all times.<\/P>
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Hassan commended the pilgrims for their resilience and cooperation during the transportation schedules, which has so far made the exercise to go on smoothly.<\/P>
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He also applauded states pilgrims welfare agencies for their prompt response to departure arrangements, which had been orderly with minimal delays.<\/P>
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The NAHCON boss also commended other stakeholders for playing their parts well since the Hajj operations began.<\/P>
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\u201cThe commission has screened and selected capable hands in catering services to feed Nigerian pilgrims while in the Kingdom of Saudi Arabia and secured sufficient standard accommodations for them.<\/P>
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\u201cIn addition to the selections, the commission has put in place mechanisms for checks and balances that will ensure providers render services dully paid for without shortchanging the Nigerian pilgrims,\u201d he added.<\/P>
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Hassan said that the mechanisms included clearly stated terms and conditions of engagement, signed agreements and advance payment for the services.<\/P>
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According to him, this is being followed by constant monitoring and supervision by NAHCON staff, in addition to a portal for pilgrims to report any complain.<\/P>
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\u201cThe complaint line is open 24\/7 in Hausa, Fulfulde, Yoruba and Igbo on 097000780.<\/P>
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\u201cAlternatively, one can visit NAHCON\u2019s portal on nahcon.gov.ng then scroll through the resources for complaint management portal,\u201d he added. (NAN) www.nannews.ng<\/P>
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Source: News Agency of Nigeria<\/P>
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The National Hajj Commission of Nigeria (NAHCON) has enjoined pilgrims to promptly lodge complain with regards to poor services offered to them in Madina and Makkah.The Chairman, NAHCON, Alhaji Zikrullah Hassan, said this in a statement by Mrs Fatima U…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"\n