Government

Government call centres and help lines

Government has a number of help lines and call centres through which you can:

  • get information about services and programmes
  • report problems or make complaints
  • provide tip-offs to authorities about fraudulent or criminal activities.

The Presidential Hotline 17737 should be used when all your attempts to get assistance from a government department, province, municipality or state agency have failed. It is not only a complaints line. You can call to share your views or provide solutions to the challenges in your community.

We also list the help line numbers of non-governmental organisations working with government.

National

Presidential hotline
Deals with complaints about unresolved service delivery issues.
Tel:17737 (1 PRES)
Fax: 086 681 0987 /012 323 8246
E-mail: president@po.gov.za

Gateway
Deals with enquiries about government services. Hours: 07:00 – 16:00 (Monday to Friday excluding public holidays) in Afrikaans, English, Sotho, Xhosa and Zulu.
Tel: 0860 428 392
E-mail: gatewaycc@sita.co.za

AIDS help line
Tel: 0800 012 322
Other AIDS helplines

National Anti-corruption Forum
Tel: 0800 701 701

Call Centre for Investors (dti)
The Department of Trade and Industry (dti) provides a facilitation service to companies wanting to invest in South Africa. Trade and Investment South Africa (TISA) maps investor needs with opportunities in each of the nine provinces.
Tel: 0861 843 384 (SA callers) / +27 12 394 9500 (international callers)

Crime Stop
Report crime anonymously
Tel: 08600 10111

Department of Communications Ministerial hotline
Tel: 012 427 8292

Department of Education
Tel: 0800 202 933

Department of Environmental Affairs
Environmental affairs & tourism call centre
Tel: 086 111 2468  
Tip-offs anonymous on workplace dishonesty within environmental affairs
Tel: 0800 116 110  
Tip-offs on contraventions of environmental legislation
Tel: 0800 205 005

Department of Home Affairs
General enquiries: identity documents & travel documents – 0800 6011 90
Ministerial hotline for complaints and/or compliments – 0800 2044 76 E-mail: minister@dha.gov.za

Department of Human Settlements
Housing enquiries – toll free Customer service hotline – 0800 146 873 / 012 421 1915
Fraud hotline – 0800 204401

Department of Water Affairs
Water affairs enquiries – toll free 0800 200 200

Gender-based violence command centre
A 24-hour call centre dedicated to provide support and counselling to victims of Gender-Based Violence – 0800 428 428 (0800 GBV GBV) / *120*7867# (free)

Government Employees Pension Fund
For pension and benefits queries – 0800 117 669
Anti-corruption hotline – 0800 43 43 73

Health complaints
Eastern Cape – 0800 032 364
Free State – 0800 535 554
Gauteng – 0800 203 886
KwaZulu-Natal – 033 395 2009
Limpopo – 0800 919 191
Mpumalanga – 0800 204 098
Northern Cape – 018 387 5778
Western Cape – 021 483 5624

Land Rights Awareness and Evictions
Land rights violations of any nature including illegal eviction – 0800 007095

Mental Health Information Line
Tel: 0800 567 567

Military Police Crime line
Tel: 0800 222 091

National Health System Ethics Line
Tel: 0800 20 14 144 14

National Traffic Call Centre (ntcc)
Report bad drivers, unsafe vehicles and reckless and negligent driver behaviour, as well as fraud and corruption within the traffic situation – 0861 400 800 (not toll free)

Public Protector SA
Investigates maladministration in government – 0800 112040

Public Works
Dedicated hotline for payments by department outstanding for over 30 days – 0800 782 542
Fax: 012 320 2854

South African Police Service
Reporting crime – 08600 10111
National firearm call centre
Enquiries about firearm licences – 012 353 6111
SAPS Service Evaluation for complaints about poor police service – 0800 333177
E-mail: CentreForServiceExcellence@saps.gov.za.
Childline: Report child abuse – 0800 05 55 55
National Crisis Line 24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, bereavement, suicide and eating disorders – 0861 322 322

SARS
Fraud and anti-corruption hotline – 0800 00 28 70
National Call Centre: Call for income tax, VAT, Pay as you earn (PAYE), Tax clearance certificate, Customs – 0800 00 72 77 (0800 00 SARS)
Tax practitioners – 0800 12 12 19

Small Enterprise Development Agency (Seda)
Public Sector SMME Payment Assistance Hotline – help with late government payments (more than 30 days) – 0860 766 3729 (0860 SMME PAY)
Fax: 012 452 0458

South African Social Security Agency (SASSA)
Grant and fraud hotline – 0800601011

South African Qualifications Authority (SAQA)
National Career Advice Helpline – 086 0111 673
E-mail: help@nqf.org.za

Provinces

Gauteng Provincial Government
General enquiries – 0860 GAUTENG (0860 428 8364)

KwaZulu-Natal
Department of Health: Service delivery complaints, information about health services,and antiretroviral therapy help line – 0800 005 133  
Provincial Treasury – 0800 201 049  
Transport – enquiries and offence reports – 086 221 1010
Online report facility

Western Cape Provincial Government
General enquiries (weekdays 08:00 – 18:00) – 0860 142 142
E-mail: questions@capegateway.gov.za

Non-governmental organisations

FAMSA
Advice on family relationships – 011 975 7107

Life line
Provides lay counselling, life skills training, lay counsellor development and facilitating related capacity building- 0861 322 322

People Opposing Women Abuse (POWA)
Tel: 011 642 4345
After hours cellphone: 083 765 1235

Stop Gender Violence
Anonymous, confidential and accessible telephonic information, counselling and refferals, in all 11 official languages – 0800 150 150

Human trafficking
Report cases of human trafficking – hotline operated by the Salvation Army and Be Heard – 08007 37283 (0 8000-rescue)

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Bus Rapid Transit System (BRT)

The BRT Programme is the road-based component of the BRT Public Transport Strategy that was approved by Cabinet in March 2007. It is designed to move large numbers of people to all parts of a city quickly and safely.

The aim of the BRT system is to link different parts of a city into a network. Government wants to ensure that by 2020, most city residents are no more than 500 m away from a BRT station.

The system will feature dedicated bus-only lanes, as well as bus stations that are safe, comfortable, protected from the weather and friendly to passengers with special needs, such as children, the elderly, the sight and hearing impaired. It will run for 18 hours a day from 5:00 to 23:00. The plan is to eventually extend this to 24 hours a day.

It is part of a public-private partnership in which cities build and maintain the infrastructure, stations, depots, control centres and a fare collection system. Private operators own and manage the buses, hire staff and provide services on a long-term contract.

BRT systems combine the best features of rail with the flexibility and cost advantages of road-based transport, and have the added advantage of being easier and faster to build than a light rail transport system.

Existing bus and taxi operators will feed into the public transport system and enter into long-term contracts with the relevant municipality. Fares will be administrated using a smartcard system to ensure commuters can afford them. The contract service will be paid per kilometre.

Progress with roll-out

In 2013/14 over R5,5 billion was spent in up to 13 cities on planning, building and operating integrated public transport networks. Both Johannesburg and Cape Town constructed over 20 km of dedicated bus lanes on which services are operated, supported by over 100 km  of complementary, feeder and distributor services. In 2013/14, both Cape Town and Johannesburg  expanded  operations on Phase 1 Rea Vaya and My CiTi services to carry up to 100 000 passenger trips a day on each system. Nelson Mandela Municipality’s Libhongo Lethu continued to run a pilot service on its upgraded network.

Constructionbegan in four more cities, namely, Tshwane, eThekwini, Rustenburg and Mbombela. Each city offers some unique and innovative approaches to the development of quality public transport networks.

George municipality was a new entrant to the public transport network development enterprise and during the course of the next two years George will complete its full city-wide network on a more modest scale than the networks being constructed in the metropolitan areas.

Buffalo City, Ekurhuleni, Mangaung, Msunduzi and Polokwane completed their public transport network development planning and service contract designs during 2013/14 and will start with network development in 2014/15. The integrated public transport networks in the 13 municipalities must be universally accessible in line with the Department of Transport’s obligations under the Promotion of Equality and Prevention of Unfair Discrimination Act, 2000 (Act 4 of 2000) and national commitments made under the UN Convention on the Rights of Persons with Disabilities, which South Africa signed in full in 2007.

The Tshwane Rapid Transit (A Re Yeng) started operating in 2014.
 
The City of Johannesburg’s new Rea Vaya bus system route was operational in October 2013.

  • The new route runs from Soweto and passes through Noordegesig, New Canada, Pennyville, Bosmont, Coronationville, Newclare, Westbury, Westdene, Melville, Auckland Park and Parktown, and it links to the CBD.
  • The faster, safer and cost-effective Rea Vaya bus service is exceeding its daily target of transporting 80 000 passengers daily.
  • The new services will be using 134 new buses, which have also been manufactured locally.
  • Residents and students will be able to travel to universities and hospitals much easier with Rea Vaya.
  • The introduction of the Rea Vaya smart card is another innovation that commuters can use to pay for travel easily and safely.

In May 2011,  Johannesburg’s Rea Vaya BRT was honoured with an  Encouragement Award for promoting the use of public transport in Johannesburg at the Public Transport Congress, hosted by the International Association of Public Transport in Dubai, United Arab Emirates.

Rea Vaya buses transport an average of over 30 000 people to and from work daily. The buses give residents of Soweto and the southern parts of Johannesburg direct access to the inner city and surrounding areas. The buses run at regular intervals on dedicated lanes, combating traffic congestion and improving the quality of public transport.

In addition, the Rea Vaya buses run on low-sulphur diesel, with the most advanced pollution-reduction equipment.

Get more information at:

Source: SA Yearbook 2013/14

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